Clinic Policies | Solutions Medical Center

Clinic Policies


Gift Certificates
Gift Certificates are available for any service, package or dollar amount. Custom made and pre-made gift baskets are also available for your convenience. Gift Certificates are not cash refundable.

Scheduling Appointments
Please call for an appointment in advance, the receptionists will be happy to help you. Due to the high volume of patients, it is easier to cancel an appointment than to get one right away.

Cancellation Policy
Due to staffing requirements and as a courtesy to our other clients, please notify us of cancellations at least 24 hours in advance on appointments. There will be a $30 charge to your account for any missed appointment. Our cancellation policy is strictly enforced. Sorry, no exceptions.

Check-In & Late Arrivals
Please check-in at least 15 minutes prior to your scheduled appointment for first time patients in order to fill out the necessary paperwork.  All appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible,as well as affecting other clients. If you are more than 15 minutes late, you may be asked to reschedule your appointment as this backs up all the other appointments and providers.

Payment of Services
We accept all major credit cards, personal checks and cash. There will be a $30.00 charge on all returned checks. Solutions also offers a no interest payment plan called Care Credit that allows you to pay for your treatments on a monthly basis with no hidden fees.  A minimum purchase amount of $600 is required for a 6 month payment plan and $1000 for a year.  There will be no refunds on Care Credit but if one is approved by Solutions Management there will be a $150 processing fee that must be paid before your account is credited.

Refunds
Your satisfaction is our upmost concern. Please note that package purchases are not refundable and we cannot issue cash refunds. If you are not satisfied with one of your products, please bring in the product with your receipt within one week of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or it may be placed as a credit on your account.

Visit www.carecredit.com to get approved!

Consultations
Solutions Medical Center is dedicated to helping you achieve your aesthetic, wellness & weight loss goals. We offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.

Children at Solutions - In order to achieve the high level of service that we promise our guests, we request that all guests be a minimum of 12 years of age and any guest under the age of 18 be accompanied by a parent. We appreciate your understanding. We cannot be responsible for children while you are receiving a treatment. Additionally, babies and small children will not be allowed in treatment rooms. You will be asked to reschedule your appointment.